Refund policy

Return & Refund Policy

Last updated: September 4, 2026

At StayOwn, every product is made to order through our print-on-demand fulfillment process. Because our products are made specifically for each order, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

However, if you receive a product that is damaged, defective, misprinted, or different from what you ordered, we will make it right.

1. Eligible Issues

You may be eligible for a replacement or refund if:

You received the wrong product or design.
The product has a manufacturing or printing defect.
The product was damaged during delivery.
The product has a significant defect that affects its intended use.
The product received is materially different from the product shown or described on our website.

Please contact us within 7 days of delivery at stayown.shop@gmail.com with your order number and clear photos/videos of the product and packaging.

For damaged or defective items, an unboxing video is strongly recommended and may be required to verify the issue.

2. Items Not Eligible for Return or Exchange

We do not accept returns or exchanges for:

Incorrect size selected by the customer.
Change of mind or no longer wanting the product.
Personal preference regarding color, design, or fit.
Minor differences in color caused by screen/display settings.
Normal variations in garment measurements within the manufacturer's stated tolerance.
Products that have been worn, washed, altered, damaged after delivery, or otherwise used improperly.

Please carefully check the size chart before placing your order, as we cannot offer size exchanges when the incorrect size was selected by the customer.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
Clear photographs of the product
Clear photographs of the packaging
A short video showing the issue, where applicable

Once we review your claim, we will determine the appropriate resolution.

If the issue is confirmed, we may offer a replacement or refund, depending on the circumstances.

Please do not send any product back without contacting us first. We will provide the appropriate return or replacement instructions if a return is required.

4. Refunds

If your refund is approved, the refund will be processed to your original payment method.

Once the refund has been initiated by StayOwn, the time taken for the amount to appear in your account may vary depending on your bank or payment provider.

5. Replacements

Where a replacement is approved, we will arrange for the replacement product to be produced and shipped.

Replacement delivery times may vary depending on product availability, production time, and your delivery location.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned or requires re-shipping because of an incorrect or incomplete address, the customer may be responsible for the additional shipping cost.

7. Order Cancellation

Because StayOwn products are made to order, orders may not be cancellable once they have entered production or fulfillment.

If you need to request a cancellation, contact us as soon as possible at stayown.shop@gmail.com. We will let you know whether cancellation is still possible.